Terms and conditions of service

Please read all these terms and conditions carefully before you start to use the mobile application.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just  email us: info@ordoo.co.uk. If  you  do not accept these terms and conditions in full please do not use our Service.

1. Information about us

  • 1.1. We  are  ORDOO LTD. a  company  registered  in  England  and  Wales  under  number  09660723  whose  registered office is at University of Bath Innovation Centre, Carpenter House, Bath, Somerset, BA1 1UD; (the “Supplier” or “us” or “we”or “Ordoo”).
  • 1.2. Ordoo enable transactions between end Users (the “Users” or “you”) and sellers selling goods or services to users (the “vendor”). Vendors are 3rd parties to us and agree to provide you with eligible orders.
  • 1.3. Ordoo provides a mobile application platform for users and  vendors to process  orders for their good or services. Users are able to search for vendors, browse the vendor’s menus, place an order and complete payment.
  • 1.4. These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.

2. Interpretation

  • 2.1. “User” means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
  • 2.2. “Contract” means the legally-binding agreement between you and the vendor for the sales and purchase of goods;
  • 2.3. “Vendor Location” means the vendor’s premises or other location where the Services are to be supplied, as set out in the Order;
  • 2.4. “Goods” means any products or services for sale as listed by the vendor via Ordoo, of the number and description as set out in the Order;
  • 2.5. “Order” means the User's order for the Goods from the vendor as set out in the User's order;
  • 2.6. “Services”  means  the  services  provided  by  Ordoo  to  the  User’s  and  Vendors  through  the  mobile  application  as outlined in clause 1.3.
  • 2.7. All Services are subject to availability.
  • 2.8. We  can  make  changes  to  the  Services  or  terms  of  terms  of  service,  which  are  necessary  to  comply  with  any applicable  law  or  safety  requirement.  We  will  notify  you  of these  changes  through  the  means  of  email,  posting  a notice on our website (www.ordoo.co.uk), a push notification on your smartphone or any other reasonable means of communication.

3. User responsibilities

  • 3.1. You must only use the service on a mobile device that you are in ownership of.
  • 3.2. The mobile device that is running the mobile application has the operating software updated in accordance with our technical specifications. Where in doubt, this refers to the latest version available.
  • 3.3. You  are  required  to  provide  basic  account  information  before  an  order  can  be  fulfilled.  The  purpose  of  this  is  to make sure that the right vendor is paid accordingly for their goods. You must keep these login details secret and are responsible  for  any  activity  on  your  account.  Ordoo  accepts  no  responsibility  for  fraudulent  activity  that  may occur on your account.
  • 3.4. You  agree  not  to  use  the  app  to  copy,  store,  duplicate,  modify,  create  derivative  works.  This  includes  reverse engineering  any  of  the  functionality  provided.  Any  untoward  conduct  is  not  condoned  by  Ordoo  and  will  be investigated immediately and your account will be terminated.

4. Basis for use of the service

  • 4.1. The description of the Services and any Goods in our website or mobile application does not constitute a contractual offer to sell the Services or Goods.
  • 4.2. The prices  of the  goods advertised  on  our mobile platform are determined solely by the  vendor. Ordoo takes  no responsibility for variations  in pricing  or incorrect prices as a result  of  insufficient  information provided from the vendor.
  • 4.3. When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay, which must be due to running out of stock or resources, a price or description mistake, inability to obtain your payment or other genuine and fair reason.
  • 4.4. A Contract will be formed for the Services ordered, only upon Ordoo sending an email to the User saying that the Order payment has been settled.
  • 4.5. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the User and the Supplier in writing.
  • 4.6. You have the right to cancel an order providing it is not being“prepared”. When an order is being prepared by the venue it enters a separate digital ticket queue and will then be fulfilled by the venue. To cancel the order before this time  the  customer  should  contact  the  vendor  directly,  no  guarantee  is  made  that  the  order  will  be  cancelled  if Ordoo are notified or the venue does not receive the cancellation message.
  • 4.7. Refunds will be processed as soon as reasonably possible and when any disputes have been settled and agreed upon by both parties.

5. Fees and Payment

  • 5.1. The fees (“Fees”) relate to the price of any Goods and any additional provision or other charges is that set out in our price list current at the date of the Order.
  • 5.2. Fees and charges include VAT at the rate applicable at the time of the Order, so that, if the rate of VAT increa ses before acceptance of the Order, we will only increase the Fees or charge by the amount of that increase if you agree, otherwise we must reject the Order and promptly inform you of this.
  • 5.3. You  expressly  understand  and  agree  that  all  payments  and  monetary transactions  are  handled  by  a  3rd  party platform, “Stripe”. Ordoo is a “Partner Application” as defined in the Stripe Terms of Service, your relationship with  Stripe  is  separate  from  your  relationship  with  Ordoo.  By  agreeing  to  these  terms  or  continuing  to  use Ordoo, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time.
  • 5.4. You must pay by entering your credit or debit card details alongside your Order into the Stripe interface. You agree that Ordoo shall  not be liable  for any issues regarding financial and  monetary transactions between  you and any other party, including Stripe.
  • 5.5. Stripe aims to invoice you on a 7-day rolling for your purchase related to that period. However, Stripe and Ordoo reserve the right to amend the billing schedule without notice in a reasonable manor.
  • 5.6. You must not process stolen credit cards, or unauthorised credit cards through Stripe and/or your Ordoo account.

6. Service provision

  • 6.1. The mobile application is currently free of charge and will remain so unless Ordoo feel it necessary to change this policy in accordance with clause 2.8.
  • 6.2. When  a  user  places  an  order  using  Ordoo’s  mobile  application,  the  user  contracts  directly  with  the  vendor. Ordoo has limited authority to act as an agent on behalf of the vendor in order to process ordering and payment.
  • 6.3. We reserve the right to withdraw or suspend the service without notice. Ordoo will not be liable for any damages  resulting from an inactive service.  Accordingly, partner vendors may refuse orders this includes, but is not limited to, stock control, payment malfunctions, staff illness, machinery breakdowns.
  • 6.4. The Goods will become your responsibility from the completion of User collection. You must, if reasonably practicable, examine the Goods before accepting them.
  • 6.5. Persons placing an order for alcohol must be at least 18 years old to use the service. Alcoholic beverages can only be sold and delivered to persons aged 18 or over.
  • 6.6. By placing an order that includes alcohol, you confirm that you are at least 18 years old. Ordoo reserves the right to refuse to deliver any alcohol to any person who does not appear, or cannot prove they are, aged 18 or over.

7. Risk and Title

  • 7.1. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
  • 7.2. Neither  Ordoo  nor  any  vendor  shall  have  any  liability  to  you  for  any  direct,  indirect,  special  or  consequential losses  or  damages  arising  in  contract,  tort  (including  negligence)  or  otherwise  arising  from  your  use  of  or  your inability to use our Service.
  • 7.3. The  vendors  agree  to  have  your  order  ready  as  close  to  the  allotted  time  as  reasonably  possible.  However, unforeseen circumstances may cause a delay in your order. This is outside of Ordoo’s control and neither we, nor the vendor, have any liability to you. Please contact us if this occurs.
  • 7.4. If  you are unable to  make the time specified  on your  order schedule and are unable to  cancel according to  clause 4.6,  then  you  are  responsible  for  any  damages  that  may  have  occurred.  However,  please  contact  Ordoo  and  we will investigate your case and act as we see appropriate. Ordoo can offer a refund that, where appropriate, can be up to the full amount of the Fees or charges.

8. Service and conformity

  • 8.1. We will provide the following after-sales service: The supplier will support the User in installing and activating their new equipment. The supplier is responsible for User service related to the use of the introduced system.
  • 8.2. In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).

9. Duration, termination and suspension

  • 9.1. The Contract continues as long as it takes us to perform the Services.
  • 9.2. We may terminate the contract or suspend the service without any notice but only where we believe you have breached clause 3 or clause 4.
  • 9.3. You are free to terminate or suspend the service at any by deleting your account and removing the mobile application from your smartphone.
  • 9.4. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.

10. Circumstances beyond the control of either party

  • 10.1. In the event of any failure by a party because of something beyond its reasonable control:
    • 10.1.1. The party will advise the other properly as soon as reasonably practicable; and
    • 10.1.2. The party's obligations will be extended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the User's above rights relating to vendor or supplier.

11. Governing law, jurisdiction and complaints

  • 11.1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
  • 11.2. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the User lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
  • 11.3. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs Users should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.

12. My Rewards – Coupon codes, usage and redemption

  • 12.1. ‘Rewards’ can be earned, loaded and redeemed by using the app. A summary of earned rewards can be found in the ‘My Rewards’ section of the app.
  • 12.2. Rewards are awarded to specific people and cannot be transferred, refunded, or exchanged for cash.
  • 12.3. Earning rewards
    • 12.3.1. Rewards can be earned by engaging with Ordoo and our partner venues. This includes, but is not limited to, inviting friends to use Ordoo, ordering multiple times, ordering regularly at particular venues, placing large orders, talking about Ordoo on social media, receiving promotional material and providing constructive feedback.
    • 12.3.2. Rewards will be allocated to users on a variable basis at the discretion of Ordoo. Allocation will be in the form of a coupon code or automatic credit to the account.
  • 12.4. Loading rewards
    • 12.4.1. A coupon code can be loaded to an account by entering the correct code in the ‘add a coupon code’ section. Invitation rewards and automatic credit will be loaded automatically.
    • 12.4.2. All loaded rewards can be viewed under the ‘My Rewards’ section of app. The ‘reward amount’ and ‘expiration date’ can clearly be viewed at this stage.
  • 12.5. Redeeming rewards
    • 12.5.1. Rewards that are valid appear as an alternative payment option at the checkout stage before placing an order. Rewards may only be valid at certain venues and will not appear at this point unless valid.
    • 12.5.2. An individual reward will reduce the final order value by the reward amount. If the order total is below the reward amount then the remaining balance will be voided at the point of ordering.
    • 12.5.3. Each reward can only be used once and will disappear upon placing an order.
    • 12.5.4. Multiple rewards cannot be used for a single order. The most applicable valid reward should be used.

13. My Rewards - Invite and earn

  • 13.1. Inviting a friend is a great way to tell others about Ordoo
  • 13.2. Eligibility
    • 13.2.1. An account holder can invite multiple friends – there is no limit.
    • 13.2.2. Invited friends must be completely new to Ordoo. They cannot have created an account already, placed an order or used Ordoo before.
    • 13.2.3. A user can only have one account that hasn’t had any issues previously. Invitations to yourself will be revoked before they are charged and you will be charged the full amount.
    • 13.2.4. The unique invitation link should be posted on personal social media accounts, text messages, emails, or another other personal communication mechanism.
    • 13.2.5. This excludes any site that is contributed to or is owned by someone else (e.g. Wikipedia and coupon websites) and using promotional mechanisms to promote your invitation link
  • 13.3. Rewards
    • 13.3.1. The invited friend must create an account by following the sign up form found by following the invitation link. They will then be encouraged to download the app.
    • 13.3.2. Once downloaded, the friend will need to sign into the app using the same account details. They will see their reward that has been credited to their account.
    • 13.3.3. When an invited friend places their first order you will receive a reward.
    • 13.3.4. This reward appears in the ‘My Rewards’ section of the app and can now be redeemed.
    • 13.3.5. Ordoo reserves the right to amend the value of the invitation reward at their discretion. Currently, both individuals will receive a £3 reward upon completion.
    • 13.3.6. An invitation reward will expire after 12 months by default.