Category: Weekly Newsletters
Better-Customer-Experience-at-Restaurants-using-Smart-Devices-based-Digital-Signage-3

Digital orders now make up a significant proportion of many QSR sales. We’ve all seen a Deliveroo driver skipping to the front of the queue or a student jumping the line waiving their phone. Queue skipping is here and venue owners need to know how to deal with the omnichannel

READ MORE

Screen Shot 2018-02-05 at 14.28.44

We love making friends. Over the years, I’ve met some inspiring people leading their companies forward. Ordoo is lucky enough to partner up with some amazing companies and recommend them to our partner venues. Having just signed a couple of new deals, here’s a shout out to our partners (below)! Starbucks

READ MORE

avatar-2191918_960_720-1

Throughout January, our venues have been running offers to help get their customers over the new year blues. This is where Ordoo’s customer engagement platform comes in pretty handy! We’re able to fire out relevant emails and push notifications on their behalf. Yet many venue owners don’t know their customers

READ MORE

Screen Shot 2018-01-15 at 14.37.50

Marketing is evolving. It is now more important than ever to understand your customer and engage with them on a personal level. The days of mass marketing are over. Data-driven technology marketing is on the rise and the companies that can leverage this will win. This week, I thought it relevant

READ MORE

2017-2018 change represents the new year 2018, three-dimensional rendering, 3D illustration

In my last update here, I looked into the developments of mobile ordering throughout 2017. In this update, I wanted to outline how the Ordoo team are planning to take advantage of the mobile ordering trend and make 2018 the year mobile ordering becomes mainstream. Last week we welcomed Ben

READ MORE

Screen Shot 2017-12-18 at 15.25.09

This is the last mobile ordering update of the year for Ordoo. I’ll be back in 2018 with Ordoo’s weekly updates. 2017 has been a great year for mobile ordering, so I thought I’d have a look back at some of the key highlights… Over the course of 2017, 58 percent

READ MORE

Screen Shot 2017-12-12 at 09.39.56

How do coffee shops and lunch spots currently engage with customers to try and keep them coming back and visiting habitually? Consistently great service, tasty products and loyalty rewards are table stakes in achieving this. Partnering with a mobile ordering app can unleash a whole new tool kit for incentivising

READ MORE

Screen Shot 2017-12-04 at 15.26.00

Recognising individual customers to the level where you know their name is John and that their order is an extra hot, small, double-shot mocha with a caramel shot and whipped cream AND that they just had their wedding last weekend is an impressive feat … But then remembering: James, Julie,

READ MORE

Coffee Shop Innovation Team

In this week’s email, I wanted to shed some light on Ordoo’s partnership management function. We pride ourselves on our customer service and have a dedicated member of staff to make sure our partner venues are happy and working. However, our current partnership manager – Will Taylor – is ending

READ MORE

wetherspoon-app

Recently, Ordoo has received a few inbound enquiries from bars and pubs. It seems customers are increasing become fed up with the queue at the bar and demanding technology to solve this problem. Venue owners are approaching us looking for a comparable solution to the Wetherspoons app. Therefore I wanted

READ MORE