Imagine it… you walk into the same restaurant that you’ve visited every week for the last 12 months. The queue is long, you wait. You think about the restaurant service you’ve received. The lack of recognition and no one has ever said thank you. Would you return tomorrow? Or start
Get To Know Your Customers You might see them every day. You might know that they like their sandwiches on brown, and their daily coffee is a decaf, but do you really know your customers? And why should you care? To put it bluntly, your quick-service venue depends on it.